We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, business name, email address, mailing address, phone number, Users may, however, visit our Site anonymously. We will collect personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personall information, except that it may prevent them from engaging in certain Site related activities.
2. NON-PERSONAL INFORMATION
We may collect non-personal information about Users whenever they interact with our Site. Non-personal information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
3. WEB BROWSER COOKIES
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
4. HOW WE USE COLLECTED INFORMATION
e-maktab may collect and use Users personal information for the following purposes: To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We may use feedback you provide to improve our products and services. To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information.
5. HOW WE PROTECT YOUR INFORMATION
e-maktab uses a combination of encryption techniques and authentication procedures, among others, to maintain the security of the Services. We use industry accepted standards and protocols in protecting the sensitive information collected within the Services during transfer by the use of SSL (secure socket layer) encryption as well as in employing physical safeguards in the protection of your information. While we take every precaution in protecting your Personal Information, no method is 100% effective at all times and we make no such guarantees.
For security and analytic purposes, we store information based on your interactions through the Services. The Site automatically logs many of the details regarding all visits and requests to our web servers. This can include the browser type, cookie information, and page requested by a visitor as well as the visitor’s IP address. e-maktab uses cookies (as explained below) to track the user’s login status during the duration of the user’s browser session.
Analytics are collected on the Site in order to allow us to count the number of hits we receive to our Site as well as to further explore statistically the actions of our users, such as what pages have the highest traffic so as to better optimise our product offerings. These tracking technologies gather information on an aggregate level and are not tied to users’ Personal Information.
In order to protect your Personal Information, the user, this includes administrators, teachers, students and parents of each school, is responsible for maintaining the security and confidentiality of your password together with your login ID/email address that allows you access to the Services. We recommend creating an alpha-numeric password 6-8 characters long combining both upper and lower case letters. Never write this password down and do not share it with others. If you access the Services via partner integration, you may not have a human readable password assigned to you. This authentication process is implemented by e-maktab and is required to comply with all e-maktab security standards.
6. SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent Users personal information to others. We may share generic aggregated demographic information not linked to any personal information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
7. RETENTION OF PERSONAL DATA
We will retain your Personal Data only as long as necessary to process request or other submission, fulfil the terms of our service contract with you, and comply with applicable law.
8. THIRD PARTIES
e-maktab's business partners, suppliers, affiliates, agents and/or sub-contractors for the performance of any contract we enter into with you. They may assist us in providing the Services we offer, processing transactions, fulfilling requests for information, receiving and sending communications,analysing data, providing IT and other support services or in other tasks, from time to time. These third parties will only use your information to the extent necessary to perform their functions;
9. CHANGES TO THIS PRIVACY POLICY
e-maktab.co.uk has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
10. YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
CONTACTING US
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at info@e-maktab.co.uk or by sending us a support ticket from our support portal.